HungerRush, previously often called Revention and rebranded in 2020, is a restaurant point-of-sale system supplier utilized by over 10,000 companies world wide. The corporate is understood for its vary of merchandise and quote-based pricing. With this method, retailers can combine and match their {hardware} and software program to create an answer that works completely for his or her enterprise.

On the earth of restaurant POS programs, HungerRush is sort of a dinosaur. Whereas a few of the hottest restaurant POS programs like TouchBistro, Toast and Lavu have been based within the final 10 years, the corporate was based all the way in which again in 2003. Nonetheless, although it is is older, it nonetheless provides a tech-forward and feature-rich answer that may rival lots of the extra trendy programs in the marketplace at the moment.

All in all, HungerRush is finest for bigger meals service companies which can be on the lookout for a supplier that may provide a variety of options. The corporate has an answer to most restaurant-related wants; there aren’t many different suppliers who supply drive-through programs and biometric safety of their product catalog. The large query for restauranteurs is how a lot they’re prepared to spend. Smaller companies might have a tough time stomaching the price of a HungerRush system. It is best for individuals who really feel they’ll do sufficient enterprise to justify the fee.

The HungerRush system is a hybrid system, which implies it could possibly work regionally (knowledge saved in your computer systems) or through the cloud (knowledge saved on the corporate’s servers and transferred to your pc through the cloud). It could additionally perform offline. If you first enroll, a consultant will carry out an on-site set up of the software program and {hardware} and likewise give you coaching.

HungerRush is designed for meals service companies. On its web site, it advertises options for full-service eating places, quick-service eating places, fast-casual eating places, pizzerias, meals supply companies and bars and nightclubs. It is also a scalable service, providing options for companies with upward of 500 places.

When it comes to particular merchandise, it could possibly provide POS {hardware} and software program. It additionally sells further software program merchandise that may prolong the performance of your POS.

Fee processing

HungerRush provides in-house fee processing. It could additionally combine with different processors, together with Worldpay and World Funds. Each companies supply quote-based pricing that varies based mostly on what you are promoting sort, transaction quantity and different elements. On its web site, Worldpay says typical fee processing charges for in-person transactions differ from 2.9% plus 10 cents to 2.7% plus 10 cents. It additionally says there’s flexibility with pricing.

Each companies can present you the software program and {hardware} to just accept magstripe, chip playing cards and contactless types of fee. It additionally supplies different helpful options, similar to digital terminals, the flexibility to set recurring funds and convert foreign exchange.

{Hardware}

HungerRush software program can run on each Android and iOS units. It additionally sells its personal devoted POS touch-screen terminal through the ironmongery store. The terminal incorporates a solid-state arduous drive and Intel Pentium Core 2 processor, in addition to a 15-inch display screen and 180-degree swiveling stand. You may as well buy a full vary of different POS {hardware} by way of the corporate, together with:

  • Buyer show programs.

It sells some further non-POS gadgets, together with biometric safety programs, video cameras and pc servers. Pricing on all merchandise is quote-based.

Software program

HungerRush’s POS software program comes with the instruments it’s essential handle your restaurant successfully.

    • Estimated order time calculation.

    • Customise order display screen by POS terminal or worker.

    • Biometric fingerprint reader (mechanically inform who took which order).

    • Coupon creation and monitoring.

    • A number of pricing choices together with second and third merchandise pricing, time/day pricing and worth by order sort.

    • Scale integration for pricing weighted gadgets.

    • Suggestive promoting prompts.

    • Limitless menu scalability.

    • Menu edits replace mechanically in real-time.

    • Inventory counts replace in real-time.

    • Save recipes and parts for gadgets.

    • Save a number of customized ground plans.

    • Assign tables to particular servers.

    • Alerts for when workers are working time beyond regulation.

    • Worker messaging system.

    • A number of payroll integrations.

    • Evaluation breakdown of KPI knowledge for each half hour.

    • Create limitless customized report teams.

    • View up to date statistics in real-time.

    • Save and electronic mail or print stories.

    • Audit stories by worker.

  • Buyer relationship administration.

    • Observe buyer order historical past.

    • Automated advertising and marketing emails.

    • Actual-time driver statistics.

    • Supply reminders by merchandise.

    • Built-in caller ID administration.

    • Built-in mapping through Google Maps.

    • Driver monitoring through EyeDeliver integration.

    • Video surveillance integrations.

Integrations and add-ons

On prime of what HungerRush’s core software program can do, there are a variety of the way to increase the performance of your system — both by integrating with third-party instruments or buying further software program merchandise provided by the corporate. Listed here are the paid in-house software program choices it supplies:

On-line Ordering

HungerRush’s on-line ordering service permits you to make menu gadgets accessible for buy through a mobile-responsive web site with built-in fee processing. All orders positioned with HungerRush Digital Ordering are routed on to your POS. Prospects who place orders on-line are additionally invited to create an account the place they’ll save favourite menu gadgets, fee info and supply addresses. Account-holders can enroll in what you are promoting’s loyalty program or electronic mail advertising and marketing marketing campaign immediately out of your web site and likewise monitor their rewards factors.

This digital ordering system additionally incorporates a reporting suite the place you may monitor gross sales historical past, the flexibility to enter and handle promotions, an estimated supply time clock and Stage 1 PCI Compliance.

HungerRush Reporting Administration

One other software program function HungerRush supplies is an internet software that permits you to verify in on the standing of what you are promoting from any internet-enabled machine. HungerRush Reporting and Administration supplies a dashboard interface with real-time gross sales and labor breakdowns of all of your shops, together with gross sales by order sort, prime coupons, prime product gross sales and extra.

There’s additionally a reporting suite the place customers can run over 50 totally different stories, a menu configuration and administration interface, a labor-management portal and a company doc repository — guaranteeing you’ll at all times have eyes on what you are promoting, even if you end up not there.

HungerRush Loyalty

HungerRush Loyalty permits clients to gather redeemable factors once they dine at your restaurant. Prospects can enroll in your loyalty program by offering their title, electronic mail and telephone quantity. When account holders place orders at your restaurant, they may obtain account standing updates with their new rewards steadiness.

Prospects can even view their rewards steadiness by way of the HungerRush Digital Ordering platform. When clients wish to apply their factors in direction of a purchase order, they’ll merely enter their membership ID and HungerRush POS determines the brand new steadiness.

HungerRush cell app

Lastly, HungerRush creates back-end and front-end cell apps for you and your clients to make use of. The app permits managers to handle menus, view orders and run stories on the go.

Prospects can even place orders and submit fee by way of the app in as little as 4 steps. It additionally provides to customise what you are promoting’s cell app to match your branding, and all orders by way of the cell app are routed on to your POS.

Buyer Service

HungerRush provides 24/7/365 assist through telephone and dwell chat. You may as well contact a consultant with questions through the corporate’s Fb and Twitter pages. If you enroll, you’ll be related with a direct buyer assist contact who can reply any questions that will come up. On the web site, there’s a weblog with useful posts on the way to use the POS software program and recommendations on managing your restaurant.

It’s arduous to say precisely what you’ll spend on a HungerRush POS system, on condition that it solely provides quote-based pricing. Quotes are based mostly on a SaaS/HaaS mannequin. HungerRush says its software program and {hardware} bundles “stay aggressive with these within the POS house.”

Pricing contains no upfront prices, and contracts are usually 36 months.

POS suppliers that supply quote-based pricing typically present a greater worth to larger quantity retailers. It’s additionally unclear whether or not the corporate provides pay-as-you-go pricing or long-term contracts.

Software program

HungerRush’s POS software program options a powerful vary of capabilities. It’s not simply any POS system that has supply performance and biometric security measures built-in. These options usually value further.

Talking of issues it’s a must to pay further for, HungerRush’s add-on options can actually prolong the performance of what you are promoting. The Digital Ordering system is feature-rich and highly effective, and the Administration instrument and cell app can provide enterprise house owners perception into their enterprise anytime.

Customer support

When studying about HungerRush on buyer assessment platforms, it’s arduous to disregard the quantity of reward for its customer support employees. In quite a few critiques, clients say the corporate’s employees responded promptly to inquiries and gave them and their employees useful recommendation on the way to resolve points. Prospects additionally say its on-site set up and coaching are important in serving to them learn to make full use of the system.

Value

Though we will’t say precisely what HungerRush prices, if buyer critiques are to be believed, it’s so much. Prospects say prices can shortly rise into the 1000’s and that there are hidden charges they have been unaware of once they signed up. The most effective recommendation is to barter together with your gross sales consultant and skim over your contract fastidiously earlier than signing.

Fee processing

HungerRush’s fee processing choices are missing. Most POS suppliers supply a full vary of processing options that may be built-in with their system, permitting the service provider to choose an possibility that is smart for them.

The corporate solely provides two options — Worldpay and World Funds. Each are very massive processors, which means it will likely be arduous for small companies to barter a good price. Total, extra flexibility right here can be higher.

Right here is how HungerRush ranks on the main person assessment web sites:

  • G2 Crowd: 4.7 stars out of 5.

  • Capterra: 4 stars out of 5.

  • Higher Enterprise Bureau: A+ (not accredited).

In optimistic person critiques, clients tout its ease of use and its options that enable retailers to handle deliveries and promotions. Prospects additionally like that it permits you to combine and match the {hardware} and software program options you want, creating a completely tailor-made answer.

In unfavorable critiques, customers ask for added integrations with third-party instruments and lament normal bugginess with the software program.

TouchBistro POS

A less expensive different to HungerRush is TouchBistro. TouchBistro bundles the price of your POS software program and {hardware} into one month-to-month fee.

Theoretically, you could possibly pay as little as $105 per thirty days to your POS system and nonetheless get a full vary of options — together with order, menu, ground plan, worker, buyer and stock administration. TouchBistro additionally provides some nifty add-ons, like a self-ordering kiosk, customer-facing show, kitchen show system and loyalty program.

Sq. for Eating places

Even cheaper than TouchBistro is Square for Restaurants. This can be a restaurant model of Sq.’s POS software program that prices $0, $60 or $299 and up per thirty days and boasts a low bank card processing price of two.6% plus 10 cents per transaction.

Observe that you just’ll get fewer options with Sq. for Eating places, and also you’ll additionally must shell out a one-time fee to your POS {hardware}. Nonetheless, it is a good possibility for small eating places that don’t wish to break the financial institution to accumulate their POS system.

A model of this text was first revealed on Fundera, a subsidiary of NerdWallet.

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