forbes FAQ
Users joining our forbes platform ask questions across several topic ranges: how to open an account and complete identity verification, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer, what rules apply to football betting, live-dealer tables, slot games, and esports markets, and how to keep an account secure. This page answers the most common questions we receive from new and returning users.
This FAQ resolves practical questions about account setup, payment methods, game rules, and account protection. For detailed policy information, refer to our terms and conditions and privacy policyFor jurisdiction-specific information about service availability, read our legal noticeIf your question is not answered here, contact our support team through the form below.
We recommend reading the relevant section of this FAQ before opening an account. If you encounter a technical issue, account access problem, or payment error, contact support with your account email and a description of the issue. Our support team responds within one business day during standard hours.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfer
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
To deposit via mobile banking, local payment, or online payment on our forbes platform, log into your account, select "Deposit", choose your payment method, and enter the amount. You are redirected to the payment app where you confirm the transaction. The funds appear in your forbes account within minutes. No additional fees are charged by our platform for deposits through these methods. Your transaction is processed by the payment provider; check your app transaction history if you need a receipt. Withdrawals follow the same process in reverse — select "Withdraw", choose your payment method, enter the amount, and confirm. Funds return to your original payment account within one business day.
To deposit via mobile banking, local payment, or online payment on our forbes platform, log into your account, select "Deposit", choose your payment method, and enter the amount. You are redirected to the payment app where you confirm the transaction. The funds appear in your forbes account within minutes. No additional fees are charged by our platform for deposits through these methods. Your transaction is processed by the payment provider; check your app transaction history if you need a receipt. Withdrawals follow the same process in reverse — select "Withdraw", choose your payment method, enter the amount, and confirm. Funds return to your original payment account within one business day.
New users on forbes should read our terms and conditions to understand account obligations, deposit and withdrawal policies, and dispute resolution. Review our legal notice to confirm that our services are available in your jurisdiction. Understand that our platform operates only where local law permits; users are responsible for verifying compliance with their own jurisdiction's law. Read the game rules for any market you plan to use — football betting rules differ from live-dealer table rules, which differ from slot game mechanics. Our FAQ covers common questions; contact support if you need clarification on any rule or policy.
Our forbes platform offers periodic promotional offers that may include cashback on losses during specific periods. Cashback terms vary by promotion; check the active promotions section of your account dashboard for current details. Cashback is calculated based on net losses during the promotion window and credited to your account balance automatically. Cashback funds are subject to the same withdrawal rules as regular account balance. Promotions may have minimum activity requirements or apply only to specific games or markets. Read the full terms of each promotion before participating; terms are displayed in your account when you log in during an active promotion period.
Payments and transactions
If you cannot log into your forbes account, use the "Forgot password" link on the login page to reset your password. A reset link is sent to your registered email address. If you do not receive the email, check your spam folder or contact our support team with your account email. If you suspect unauthorized access or notice unusual activity on your account, contact support immediately. Do not share your password or two-factor authentication code with anyone. Our support team can temporarily lock your account while we investigate. If you are in Jakarta, Surabaya, Bandung, or Medan and need urgent assistance, contact support through our help form and note your location so we can prioritize your request.
Our forbes support team handles inquiries in English and Indonesian. Contact us through the support form on our website or via email with your account details and a description of your issue. We respond to support requests within one business day during standard business hours. For urgent account-access issues, note "urgent" in your subject line. Support is available Monday through Friday; weekend requests are processed the following business day. If your issue involves a payment processor (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking), we may need to coordinate with that provider, which may extend resolution time.
We at forbes operate our platform only in jurisdictions where online wagering is legally permitted. Our services are available only where local law allows. Users are responsible for verifying that access to our platform complies with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online gaming is prohibited. Our platform uses geolocation detection to identify users in restricted areas; access may be denied if you are located in a jurisdiction where our services are not legally available. For specific information about service availability in your region, read our legal noticeIf you have questions about your jurisdiction, contact our support team.
Our forbes platform does not charge fees on deposits or withdrawals. However, your payment provider (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or online payment) may charge fees depending on your account type and transaction size. Check your payment provider's fee schedule before depositing. Withdrawal processing times vary by payment method: e-wallet, mobile banking, and local payment typically process within minutes; direct bank transfer via online payment, e-wallet, mobile banking, or local payment may take one to two business days. If a withdrawal is delayed, contact our support team with your transaction reference number. We do not charge fees for account closure or inactivity.
Game rules and markets
Our forbes platform offers comprehensive football markets during Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and World Cup tournaments. Markets include match winner, total goals, both teams to score, Asian handicap, and first-goal scorer. Each market has specific rules; read the market details before placing a bet. Markets settle based on official match results. If a match is postponed or abandoned, unsettled bets are voided and stakes returned. During major tournaments like Piala AFF and Champions League, we offer live betting on matches in progress. Check the live section of our platform during match hours to see available live markets.
Our forbes live-dealer tables feature real dealers in multi-camera studios running blackjack, roulette, baccarat, and Dragon Tiger games. You view the live stream, place bets through our platform interface, and the dealer executes your action in real time. Each game has minimum and maximum bet limits displayed before you join. Bets are settled immediately after the dealer completes the round. Live-dealer sessions run continuously; you may join or leave at any time. Check the live-dealer section of our platform to see available tables, current bet limits, and dealer information. Games are conducted fairly under standard casino rules; read the specific game rules before playing.
We at forbes offer a range of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own rules, paylines, and bet range. Select a game from our slots menu to view the paytable and rules before playing. Slot outcomes are determined by a random number generator; each spin is independent. You may set your bet amount and spin count before starting. Winnings are credited to your account balance immediately after each spin. If you experience a technical issue during play, contact our support team with the game name and time of the issue; we can review the session and resolve any balance discrepancy.
Our forbes platform offers esports markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. Markets include match winner, map winner, and player performance bets. Esports markets operate similarly to football markets: you select a market, place a bet, and the bet settles based on the official tournament result. Esports matches may be postponed or rescheduled; if a match does not occur on the scheduled date, unsettled bets are voided and stakes returned. Check the esports section of our platform to see upcoming tournaments and available markets. Live betting is available during matches in progress.
Security and account care
We at forbes protect your account through encryption, fraud detection, and identity verification. Your password is encrypted and never stored in plain text. We monitor account activity for suspicious patterns and may temporarily restrict access if we detect unusual behavior. You receive an email notification if your account is accessed from a new device or location. Keep your password secure and do not share it with anyone. Enable two-factor authentication if available on your account. If you suspect unauthorized access, contact our support team immediately. We do not ask for your password via email or support chat; never provide it to anyone claiming to represent forbes.
You may close your forbes account at any time through your account settings. Before closure, withdraw any remaining balance. Once your account is closed, you cannot reopen it under the same username. Your account data is retained for seven years to comply with financial record-keeping requirements. After closure, you may not access your account or retrieve historical data. If you wish to rejoin our platform, you must open a new account with a different username. Contact our support team if you need assistance with account closure.